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Help and support
Quick answers and a real person when you need one.
Will the AI preview match the real bouquet?
The preview guides colors and style. Real flowers naturally vary; the pre-departure photo lets you check the bouquet that was actually prepared.
Why might you contact the recipient?
We only say that a gift is arriving. Confirming availability helps avoid missed deliveries without revealing the surprise.
Can I track the delivery on a map?
Florame focuses on a clear delivery window and useful order updates rather than a moving map.
How does the handwritten card work?
Write with your finger, mouse or stylus during checkout. Florame keeps your handwriting and prints it with the order.
I have a problem with an order. What do I do?
Open the chat below. A real person can check the order and help with delivery or last-minute changes.