From your choice to their surprise.

Choose a catalogue bouquet or create one in the configurator. Set Where and when, review the composition and options, and add a gift message if you wish. Check the summary and checkout total, then send the request. Follow the florist’s response and order status in Messages.

The florist checks whether they can prepare the composition and handle the requested delivery or pickup. A request is not an already accepted order: check its outcome and response deadline in Messages.

In the request flow, your bank first authorises the total; florame.ai captures it after florist acceptance. If the request is declined or expires, the authorisation is released. The time until funds appear available again depends on your bank. Review any specific terms for your payment method at checkout.

The summary shows the composition and selected options. Before confirming, check the checkout total including any delivery costs and extras. If you change the composition or fulfilment method, check the updated price.

Write your message in the cart. The name on the envelope can differ from the person receiving or collecting. The recipient may be contacted to confirm availability and told that a gift is arriving, without revealing its contents.

Open Messages in the florame.ai navigation to find the conversation, request details and payment status. For order problems, use support and have your order reference ready.

Before submission you can review the bouquet, address, day and time window. After submission, changes or cancellation depend on request status and applicable terms. Contact the florist or support; do not consider a change confirmed until you receive a reply.

AI images are visual references; natural flowers can vary. The ingredient list describes the requested composition. When available, the prepared bouquet photo shows the actual result.

Report the problem to support with your order reference and relevant details. Read the Refunds and complaints page for applicable terms and the Contact page for contact information. Outcomes and timing depend on the situation and payment method.