Florame Club programme rules

1. What is florame.ai Club?

florame.ai Club is the free credit programme promoted by AWAD MELAD, VAT number 10670180586. It is optional and separate from marketing communications. You may purchase without joining, and membership does not imply advertising consent.

2. Joining and evidence of acceptance

The holder of an authenticated florame.ai customer account may join by selecting the acceptance checkbox and activation button. florame.ai records the rules version, date, account and pseudonymised technical evidence of the operation. No handwritten biometric signature is required. Joining is an electronic expression of intent associated with the account.

3. Earning points and credit

100 points are worth €1 of florame.ai Credit. The current percentage is shown in Account before use. Credit is calculated only on the eligible, paid portion of products, after deducting credit already used. Delivery, refunds, cancellations, taxes or excluded items do not earn credit where indicated. It becomes available after delivery and the waiting period shown in Account. Rounding and thresholds are applied in cents.

4. Using credit

You may choose to reserve available credit in the cart. Checkout applies it up to the maximum order percentage and subject to the minimum amount shown in Account. The reservation is temporary and released automatically if you do not complete the order. Credit reduces the portion borne by florame.ai and does not reduce the payment due to the florist.

5. Occasions and planning bonuses

You may save holidays, birthdays, anniversaries or custom occasions in Account and open suitable bouquets. A new eligible occasion may receive the bonus shown in Account once. An annual limit applies per customer. Editing, removing and re-adding the same occasion does not generate repeated credits.

6. Validity and expiry

Each credit is valid for the period shown in Account, calculated from the day it becomes available. Credits closest to expiry are used first. The expiry remains attached to each credit while temporarily reserved; expired amounts do not become available again. Credit is not money, is not transferable, earns no interest and cannot be exchanged for cash.

7. Refunds, cancellations and corrections

If an order is refunded or cancelled, we may restore the credit used and proportionately reverse credit earned on the purchase. Adjustments are recorded in a ledger with a reason and protections against duplication. For errors, request a check by emailing info@florame.ai.

8. Proper use and security

Credit is personal and linked to the account. We may temporarily suspend unusual, multiple or fraudulent operations for checks, without affecting rights already lawfully earned. Fictitious accounts, abusive automation, credit resale or reservations made primarily to obtain improper benefits are prohibited.

9. Changes or programme closure

We may change financial rules for the future, pause or close the programme for operational or regulatory reasons. New conditions are published with a new version. Where a change materially affects rights, we request renewed acceptance or give adequate notice. Except in cases of abuse, credit already available retains its stated expiry.

10. Personal data and contact

We process account identifiers, acceptance records, transactions, linked orders, saved occasions and necessary technical signals to operate the programme, prevent abuse and handle disputes. Details and rights are in the Privacy policy. For support or complaints: info@florame.ai.

florame.ai Club rules